Our Return Policy
The item you are returning must not have been used. The item must be returned within 15 days of purchase and you must notify us within 3 days of recieving your item if an exchange is necessary. You need to get a Return Authorization Number (RMA) from us BEFORE you retrun any item for exchange.
Customer pays for the shipping both ways on all exchange items.
WE DO NOT TAKE RETURNS ON CUSTOM MADE ITEMS (sewing additional patches on is considered custom)
WE DO NOT GIVE CASH (credit card,google or paypal) REFUNDS on any orders;
product exchange ONLY on non customized items. Store Credits are valid for 1 year only.
IMPORTANT: VESTS AND ANY OTHER CLOTHING (Embroidered Items are Non-Returnable) ITEMS THAT ARE RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS.
IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, NO REFUND WILL BE ISSUED AND THE ITEM WILL BE RETURNED TO YOU.
IN ORDER TO INSURE A PROPER EXCHANGE, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
*We do not give Cash Refunds (credit card, Google or PayPal) on any orders, product exchange ONLY for non customized items. The customer is responsible for the shipping both ways on returns. You may include a pre-paid envelope for shipping the item back or we will bill your card on file and ship back to you either USPS or UPS if you do not specify your preference.
*IMPORTANT: Vests or any other type of clothing items that are returned MUST be free of ALL dog hair and any odor or stains.
(Embroidered Items or Customized items with Patches are Non-Returnable)
*If your return arrives with dog hair, odors, or stains; NO exchange will be issued and the item will be returned to you.
*IN ORDER TO INSURE A PROPER EXCHANGE, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
All orders are usually shipped within 3 business days after ordering unless the item is back ordered. Remember, our Working Dog and Service Dog vests are made to order on a custom basis and can take from 3 to 7 business days to ship depending on which model vest you have ordered. In the case where the item is NOT available to ship within its specified time frame, you will be contacted via the e-mail address you have provided to determine how we should proceed with your order.
You can choose expedited services such as Next Day Air, Second Day Air and Three-Day Select for an additional charge. Expedited services are carried out at the time of shipment. For example if our factory takes 48 hours to ship an item, and you select 2nd Day Air, it will be delivered 2 days from the day it ships so you can have your service dog vest and other dog apparel in no-time! If you order something with Overnight Shipping, please do not expect it to be delivered tomorrow - we still have to manufacture and prepare the item for shipment and then it will ship via Overnight. Also, FedEx does NOT count the weekend part of their travel time.
Ground shipping carriers that we may use at our discretion include U.S. Postal and FedEx. Second day and overnight shipping are available, via FedEx, for an additional charge.
PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are damaged in shipping, the PURCHASER must contact the shipping company within 24 hours of receipt to submit a claim for the damage. Also, please contact Vests For Service Dogs to let us know you have submitted a claim with the carrier.
Since all orders are shipped ground, (unless otherwise specified or informed), we will always try to have a tracking number for you to provide shipping information about your order. We will forward the tracking number to the e-mail address you provided at the time you placed your order. If no e-mail address is provided, we will not be able to provide you with a tracking number.
When the carrier has delivered the products to your location, (this is determined by seeing that the tracking information has a "delivered" status), Vests For Service Dogs cannot be held liable or responsible for lost, stolen, or damaged goods. As stated above, the Purchaser must contact the local shipper's office in your city or town to report the problem and follow the proper claim procedures. Once you have done so, let us know the claim number they have provided to you.