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Shipping & Returns

 

Ensuring an easy and comfortable transaction with our customers is a priorty for us here at Vests for Service Dogs. Please read our Shipping & Returns policy below and contact us if you are unhappy with your purchase for any reason.

 

Our Return Policy:

 

PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are damaged in shipping, the PURCHASER must contact the shipping company within 24 hours of receipt to submit a claim for the damage. Also, please contact Vests For Service Dogs to let us know you have submitted a claim with the carrier.

IMPORTANT: CLOTHING THAT IS RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS. IT MUST ALSO INCLUDE ORIGINAL TAGS WHERE APPLICABLE - THAT MEANS BRAND NEW, AND NEVER WORN. IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, MISSING TAGS OR ANY OTHER SIGNS OF WEAR, NO EXCHANGE WILL BE ISSUED. THIS IS STRICTLY ENFORCED DUE TO OBVIOUS HYGENIC ISSUES. IN ORDER TO INSURE A PROPER EXCHANGE, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION. 

The item you are returning must not have been used. The item must be returned within 15 days of purchase and you must notify us within 3 days of receiving your item if an exchange is necessary. You need to get a Return Authorization Number (RMA) from us BEFORE you return any item for exchange. When you receive your RMA  # directions will be given to you as to how and where to send the merchandise you are exchanging.

Customer pays for the shipping on all exchange items.

  • WE DO NOT TAKE RETURNS ON CUSTOM MADE OR ALTERED ITEMS (sewing additional patches on and embroidery is considered custom)
  • WE DO NOT GIVE CASH REFUNDS on any orders; product exchange ONLY on non customized items.
  • IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, NO REFUND WILL BE ISSUED AND THE ITEM WILL BE RETURNED TO YOU.
  • Embroidered Items or Customized items with Patches are Non-Returnable

In Order to insure a Proper Exchange, Make Sure Your Item is in Brand New Condition:

 

*** RETURNS ***


IMPORTANT: VESTS THAT ARE RETURNED FOR EXHANGE MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS. IT MUST ALSO INCLUDE ORIGINAL TAGS WHERE APPLICABLE - THAT MEANS BRAND NEW, AND NEVER WORN. IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, MISSING TAGS OR ANY OTHER SIGNS OF WEAR, NO REFUND WILL BE ISSUED. THIS IS STRICTLY ENFORCED DUE TO OBVIOUS HYGENIC ISSUES. IN ORDER TO INSURE A PROPER EXCHANGE MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION. YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER, INSTRUCTIONS AND SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT.

 

Important Service Dog/Working Dog Vest Return Policy:

To help combat fraudulent Service Dog Gear purchases, non-customized Service Dog Vests may be returned for exchange only for another Service Dog Vest due to measuring wrong, etc. We strive for excellent customer service and will always help you get what you need. We refuse, however, to aid in fraudulent practices and this policy helps to alleviate that problem.

 

Our Shipping Policy:

 

You can choose expedited services such as Next Day Air, Second Day Air and Three-Day Select for an additional charge. Expedited services are carried out at the time of shipment. For example if our factory takes 48 hours to ship an item, and you select 2nd Day Air, it will be delivered 2 days from the day it ships so you can have your service dog vest and other dog apparel in no-time!

If you order something with Overnight Shipping, please do not expect it to be delivered tomorrow - we still have to manufacture and prepare the item for shipment and then it will ship via Overnight. Also, FedEx does NOT count the weekend part of their travel time.

All orders are usually shipped within 3 business days after ordering unless the item is back ordered. Remember, our Working Dog and Service Dog vests are made to order on a custom basis and can take from 3 to 7 business days to ship depending on which model vest you have ordered. In the case where the item is NOT available to ship within its specified time frame, you will be contacted via the e-mail address you have provided to determine how we should proceed with your order.

Ground shipping carriers that we may use at our discretion include USPS, U.S. Postal and FedEx. Second day and overnight shipping are available, via FedEx, for an additional charge.

Important Note: All orders valued at, or above, $150 USD will be shipped SIGNATURE REQUIRED. 

PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are damaged in shipping, the PURCHASER must contact the shipping company within 24 hours of receipt to submit a claim for the damage. Also, please contact Vests For Service Dogs to let us know you have submitted a claim with the carrier.

Since all orders are shipped ground, (unless otherwise specified or informed), we will always try to have a tracking number for you to provide shipping information about your order. We will forward the tracking number to the e-mail address you provided at the time you place your order. If no e-mail address is provided, we will not be able to provide you with a tracking number.

When the carrier has delivered the products to your location, (this is determined by seeing that the tracking information has a "delivered" status), Vests For Service Dogs cannot be held liable or responsible for lost, stolen, or damaged goods. As stated above, the PURCHASER must contact the local shipper's office in your city or town to report the problem and follow the proper claim procedures. Once you have done so, let us know the claim number they have provided to you.

Shipping Note: Because of our vast and varied selection, sometimes our orders will ship out in multiple shipments to get your items to you faster. We never charge you more shipping in these instances. All orders are usually shipped within 3 business days after ordering unless the item is back ordered.



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